SHIPPING POLICY

Last Updated: September 3, 2026

Tall Trees Syndicate currently ships orders within the United States to destinations and jurisdictions where we determine the applicable products can be fulfilled.

Order Processing

Orders are processed after payment, order information, product availability, age-verification requirements, and any applicable compliance review are satisfied.

Orders placed on weekends, holidays, during major promotions, or during periods of unusually high volume may require additional processing time.

When your order ships, you will normally receive a shipping confirmation containing tracking information when tracking is available.

Estimated Delivery

Most orders are expected to arrive approximately 3–7 business days after processing, although delivery times are estimates and are not guaranteed.

Delivery may be affected by:

• carrier delays;
• weather;
• holidays;
• incorrect or incomplete addresses;
• compliance or age-verification requirements;
• product-specific shipping restrictions;
• governmental or regulatory action;
• service interruptions; or
• circumstances outside our reasonable control.

If we cannot ship an order within a timeframe represented at purchase, we will provide any delay notice, cancellation opportunity, or refund required by applicable law.

Shipping Carriers

Carrier selection may vary based on:

• product type;
• destination;
• carrier requirements;
• service availability;
• age-verification requirements; and
• applicable law.

Tall Trees Syndicate does not guarantee that a particular carrier or service will be used unless that carrier or service is expressly confirmed for your order.

Restricted Products and Destinations

Hemp and cannabinoid laws and carrier requirements vary by jurisdiction and product type.

We may restrict, hold, or cancel an order when we determine that a product cannot appropriately or lawfully be shipped to the delivery destination or through an available carrier.

The availability of a product on our website does not mean that the product is available for shipment to every state or locality.

Customers may not use package forwarding, false address information, reshipping arrangements, or similar methods to circumvent a shipping restriction.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If you notice an address error before shipment, contact us as soon as possible through the Tall Trees Syndicate Contact page.

We cannot guarantee that an address can be changed once an order has entered fulfillment or been transferred to a carrier.

Additional shipping costs resulting from an incorrect customer-provided address or a returned-to-sender package may be charged where permitted by law.

Lost, Missing or Damaged Orders

If tracking shows unusual activity, a package arrives damaged, or an order appears to be missing, contact us through the Tall Trees Syndicate Contact page and provide your order number.

Keep the package and shipping materials when reporting damage.

We may require photographs, carrier documentation, or other reasonable information in order to investigate.

Available remedies depend on the circumstances and may include carrier investigation, replacement, store credit, or refund.

Delivery After Shipment

Carrier tracking and delivery scans are provided by the applicable carrier.

If a package is marked delivered but cannot be located, first check the delivery area and with other members of the household or property. Then contact the carrier or Tall Trees Syndicate if further assistance is required.

Nothing in this policy limits rights or remedies that cannot lawfully be limited.

Shipping Charges

Shipping charges shown at checkout are based on the available shipping method and order.

Original shipping charges are generally nonrefundable after an order has been properly shipped, except where required by law or where Tall Trees Syndicate determines otherwise.

International Shipping

Tall Trees Syndicate does not currently offer international shipping unless expressly stated otherwise at checkout.

Contact

Questions concerning an existing shipment should be submitted through the Tall Trees Syndicate Contact page with the applicable order number.