Refund & Return Policy

At Tall Trees Syndicate, we want every order to arrive correctly and in good condition. If something is wrong with your order, contact us as soon as possible so we can review the issue and make it right.

Order Cancellations

Orders may be canceled before they have shipped. Approved cancellations may be subject to a 5% processing fee to cover non-refundable transaction costs, where permitted by applicable law.

Once an order has shipped, it can no longer be canceled.

Damaged, Incorrect, or Defective Products

Please inspect your order when it arrives.

For THC-A flower and prerolls, damage, quality concerns, missing products, or fulfillment errors must be reported within 48 hours of delivery.

For other products, issues must be reported within 7 days of delivery.

When contacting us, please include:

• your order number;

• a description of the issue; and

• clear photographs of the product, packaging, shipping box, or damage when applicable.

We may request additional information before approving a resolution.

Returns

Because many of the products we sell are consumable, personal-use, or regulated products, opened or used products generally cannot be returned unless they arrived damaged, defective, or incorrect.

Do not mail a product back to us without receiving return authorization first.

If a physical return is required, Tall Trees Syndicate will provide return instructions. When a return results from an incorrect, damaged, or defective shipment, Tall Trees Syndicate will provide or reimburse reasonable return-shipping costs. For other approved returns, the customer may be responsible for return shipping.

Refunds, Replacements, and Store Credit

After reviewing an eligible claim, Tall Trees Syndicate may provide a replacement, store credit, partial refund, or full refund depending on the circumstances.

Approved refunds are issued to the original payment method. Tall Trees Syndicate generally processes approved refunds within 3–5 business days. Your bank or payment provider may require additional time before the refund appears in your account.

Contact Us

Questions about an order, return, refund, or damaged product should be submitted through our Contact page or sent to our current customer-service email.

Please include your order number whenever possible.