Refund & Return Policy

Refund & Return Policy

At Midwest Kanna, we prioritize customer satisfaction and aim to provide high-quality products. Please review our refund policy below:

Order Cancellations

Orders canceled before shipping will be fully refunded, minus a 5% transaction processing fee to account for merchant charges incurred during the purchase.

Returns & Issue Resolution

If you are not satisfied with your purchase for any reason, please contact us at info@midwestkanna.com with proof of purchase and clear photographs of the issue. We will review your request and work towards a resolution, which may include a refund, store credit, or a replacement.

Reporting Issues

• THCA Flower & Prerolls: Any issues must be reported within 48 hours of receiving your order. 

• Non-THCA Items: Any issues must be reported within 7 days of receiving your order

Proof of purchase and supporting photos should be sent to info@midwestkanna.com for review.

Processing & Refunds

Refunds, if approved, will be processed within 3-5 business days, and credited back to the original payment method. Processing times may vary depending on your financial institution.

For any further inquiries, please reach out to us at info@midwestkanna.com. We are committed to ensuring a positive experience for our customers.